AI Digital Assistant Privacy

Digital Plating operates an AI-powered digital assistant system on our website. The AI Assistant is composed of specialized AI executives — including Aurora, James, Roger, Sophie, Chase, Traci, Forecast, and Pulse — each with a defined role and authority boundary within our organization. This supplement explains how we collect, use, and protect information shared during AI Assistant conversations.

Information Collected Through the AI Assistant

When you interact with our AI Assistant, we may collect and process the following:

• ·Conversation content — The messages, questions, and responses exchanged during your session.
• ·Contact information you voluntarily provide — Such as your name, email address, phone number, or business name, if you share these during a conversation.
• ·Business information — Details about your restaurant, retail business, or organization that you share in the course of seeking information about our products or services.
• ·Intent and qualification signals — Information you provide to help us determine whether and how our products or services may be appropriate for your needs.
• ·Session metadata — Including timestamps, session identifiers, and interaction patterns used to operate and improve the AI Assistant.

How We Use AI Assistant Data

We use information collected through the AI Assistant to:

• ·Respond to your questions and route you to the appropriate specialist or resource;
• ·Qualify and process applications for Digital Plating products, programs, or business capital;
• ·Create and manage contact records in our customer relationship management (CRM) system;
• ·Follow up on incomplete applications or conversations where you have provided contact information and indicated interest;
• ·Improve the accuracy, performance, and safety of our AI Assistant;
• ·Detect and prevent misuse, fraud, or abuse of our Services; and
• ·Comply with applicable legal obligations.

AI Assistant and Third-Party Services

Our AI Assistant is powered by third-party AI infrastructure providers. Conversation data may be transmitted to and processed by these providers in order to generate responses. We select providers that maintain appropriate data handling and security standards. We do not sell AI conversation data to third parties for their own advertising purposes.

When you provide contact information during an AI Assistant conversation, that information may be stored in our CRM platform (HubSpot) and used to follow up with you regarding your inquiry or application.

Accuracy and Limitations

Our AI Assistant is designed to operate from a verified knowledge layer and is instructed not to fabricate facts, manufacture urgency, or make representations outside its defined authority. However, AI-generated responses may contain errors or omissions.

You should not rely solely on AI Assistant responses for legal, financial, medical, or other professional advice. If you have questions about the accuracy of information provided by the AI Assistant, contact us directly at [email protected].

Your Choices Regarding AI Assistant Data

You may request access to, correction of, or deletion of personal information collected through the AI Assistant by contacting us at [email protected]. You may also choose not to provide personal information during AI Assistant conversations; however, doing so may limit our ability to process an application or respond to your inquiry.

The Digital Plating AI Executive Board

The following AI executives may interact with you on our website. Each has a defined department, mission, and authority boundary.

Learn more about the AI Executive Board at digitalplating.com/about/team.